Refund Policy

Except in the following situations, payments made through the payment gateway cannot be refunded:

A customer's card or bank account gets debited more than time due to a technological problem, or an excessive amount is debited immediately. The client would receive a refund for the overage, less any fees associated with the Payment Gateway.

Due to a technical issue, the customer's credit card or bank account gets charged, yet examination enrollment is unsuccessful. However, if a consumer demands a refund of the money in such a situation, they will receive it after the payment gateway has deducted any necessary costs.

If an initial payment receipt were created, the customer would have to request a refund. The application must be submitted to Vibefinapp in the format specified.

We handle the application by hand, and the claim is true. In that case, Vibefinapp will refund the money via e-mail to the mailing address on the online registration form within 2-5 days of receipt. You might have to wait 5-7 days for the money to show up in your account, depending on your bank.

When a payer or user orders goods for which the payer or user hasn't paid, Vibefinapp will contact them to work out a solution.

If the dispute cannot be addressed between the payee and payer, Vibefinapp can directly credit the disputed amount to the contesting payer's account. The straight credit to their account and the debit from the history of the contested payment are not subject to challenge by the payee. Once the payee and payer have agreed, the money will be managed under the settlement conditions by Vibefinapp service providers.

Payees, users, and service providers must be informed that payment has already been made. It will be paid in accordance with the agreement.